Shipping policy

Most orders will be shopped within 1-7 business days of being placed. In busy time we may need more time to ship your order and we greatly appreciate your patience. Our top priority is to send orders to you are soon as possible!

Please note that we only process orders on Business Days Monday to Friday.

Total Delivery Time=Processing Time+Shipping Time.

  • All delivery times are estimated and Design Frequencies is not responsible for delays due to some unpredicted factors (weather, courier factors, customer error, and holiday-related delays) or any other unforeseen factors.

 

  • Customer has 2 hours to make any changes to the order after submitting the payment. Once a package has been packed or shipped out, we cannot change the shipping address for you. Please ensure the shipping address is correct during the checkout. We are not liable for packages lost due to incomplete or inaccurate addresses.

 

  • All orders reported as "delivered" by shipping companies are considered delivered. Design Frequencies cannot be made liable of packages lost in this case.

Order Status

 

  • Once your order has been shipped, we will send notifications to the email you provided when you placed the order. This notification should include a tracking number which you can use to track your package from our distribution center right to your front door.

 

  • We also record every tracking number in account purchase history for registered users. We do not offer shipping to every country. If your location is out of range of our distribution, send us an email and we'll do our best to help you.

 

 

  • NOTES: if you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24 hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points.

 

  • If you have not received your package within the estimated delivery date, you can check your order status online in the account center. If you have any other problems please contact us.

 Customer's responsibility:

Please note customers are fully responsible for choosing the right product during the checkout. Please note that Unisex sizes tend to be slightly larger than regular sizes. Make sure you check the size chart for more details. If customers choose the wrong item or wrong size, customers can exchange the item. In this case, customer will be responsible for the shipping fee both ways (to and from our warehouse). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval exchange. Your item must be unused, in the same condition that you received it and in the original packaging. We are not responsible or liable for returns that are not delivered to us or are lost in transit.

Please review the Refund Policy on our website for any changes or updates.

This Refund Policy is subject to change at any time, without notice.