Terms of service

OVERVIEW
This website is operated by Design
Frequencies . Throughout the site, the terms “we”, “us” and “our” refer
to Design Frequencies . Design Frequencies offers this website,
including all information, tools and services available from this site
to you, the user, conditioned upon your acceptance of all terms,
conditions, policies and notices stated here.

By visiting our
site and/ or purchasing something from us, you engage in our “Service”
and agree to be bound by the following terms and conditions (“Terms of
Service”, “Terms”), including those additional terms and conditions and
policies referenced herein and/or available by hyperlink. These Terms of
Service apply to all users of the site, including without limitation
users who are browsers, vendors, customers, merchants, and/ or
contributors of content.

Please read these Terms of Service
carefully before accessing or using our website. By accessing or using
any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement,
then you may not access the website or use any services. If these Terms
of Service are considered an offer, acceptance is expressly limited to
these Terms of Service.

Any new features or tools which are
added to the current store shall also be subject to the Terms of
Service. You can review the most current version of the Terms of Service
at any time on this page. We reserve the right to update, change or
replace any part of these Terms of Service by posting updates and/or
changes to our website. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the website
following the posting of any changes constitutes acceptance of those
changes.

Our store is hosted on Shopify Inc. They provide us
with the online e-commerce platform that allows us to sell our products
and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at
least the age of majority in your state or province of residence, or
that you are the age of majority in your state or province of residence
and you have given us your consent to allow any of your minor dependents
to use this site.
You may not use our products for any illegal or
unauthorized purpose nor may you, in the use of the Service, violate any
laws in your jurisdiction (including but not limited to copyright
laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card
information), may be transferred unencrypted and involve (a)
transmissions over various networks; and (b) changes to conform and
adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over
networks.
You agree not to reproduce, duplicate, copy, sell, resell
or exploit any portion of the Service, use of the Service, or access to
the Service or any contact on the website through which the service is
provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is
not accurate, complete or current. The material on this site is provided
for general information only and should not be relied upon or used as
the sole basis for making decisions without consulting primary, more
accurate, more complete or more timely sources of information. Any
reliance on the material on this site is at your own risk.
This
site may contain certain historical information. Historical information,
necessarily, is not current and is provided for your reference only. We
reserve the right to modify the contents of this site at any time, but
we have no obligation to update any information on our site. You agree
that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service
(or any part or content thereof) without notice at any time.
We
shall not be liable to you or to any third-party for any modification,
price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online
through the website. These products or services may have limited
quantities and are subject to return or exchange only according to our
Return Policy.
We have made every effort to display as accurately
as possible the colors and images of our products that appear at the
store. We cannot guarantee that your computer monitor's display of any
color will be accurate.
We reserve the right, but are not
obligated, to limit the sales of our products or Services to any person,
geographic region or jurisdiction. We may exercise this right on a
case-by-case basis. We reserve the right to limit the quantities of any
products or services that we offer. All descriptions of products or
product pricing are subject to change at anytime without notice, at the
sole discretion of us. We reserve the right to discontinue any product
at any time. Any offer for any product or service made on this site is
void where prohibited.
We do not warrant that the quality of any
products, services, information, or other material purchased or obtained
by you will meet your expectations, or that any errors in the Service
will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in
our sole discretion, limit or cancel quantities purchased per person,
per household or per order. These restrictions may include orders placed
by or under the same customer account, the same credit card, and/or
orders that use the same billing and/or shipping address. In the event
that we make a change to or cancel an order, we may attempt to notify
you by contacting the e‑mail and/or billing address/phone number
provided at the time the order was made. We reserve the right to limit
or prohibit orders that, in our sole judgment, appear to be placed by
dealers, resellers or distributors.

You agree to provide
current, complete and accurate purchase and account information for all
purchases made at our store. You agree to promptly update your account
and other information, including your email address and credit card
numbers and expiration dates, so that we can complete your transactions
and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is”
and “as available” without any warranties, representations or conditions
of any kind and without any endorsement. We shall have no liability
whatsoever arising from or relating to your use of optional third-party
tools.
Any use by you of optional tools offered through the site is
entirely at your own risk and discretion and you should ensure that you
are familiar with and approve of the terms on which tools are provided
by the relevant third-party provider(s).
We may also, in the
future, offer new services and/or features through the website
(including, the release of new tools and resources). Such new features
and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites
that are not affiliated with us. We are not responsible for examining or
evaluating the content or accuracy and we do not warrant and will not
have any liability or responsibility for any third-party materials or
websites, or for any other materials, products, or services of
third-parties.
We are not liable for any harm or damages related to
the purchase or use of goods, services, resources, content, or any
other transactions made in connection with any third-party websites.
Please review carefully the third-party's policies and practices and
make sure you understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding third-party
products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example
contest entries) or without a request from us you send creative ideas,
suggestions, proposals, plans, or other materials, whether online, by
email, by postal mail, or otherwise (collectively, 'comments'), you
agree that we may, at any time, without restriction, edit, copy,
publish, distribute, translate and otherwise use in any medium any
comments that you forward to us. We are and shall be under no obligation
(1) to maintain any comments in confidence; (2) to pay compensation for
any comments; or (3) to respond to any comments.
We may, but have
no obligation to, monitor, edit or remove content that we determine in
our sole discretion are unlawful, offensive, threatening, libelous,
defamatory, pornographic, obscene or otherwise objectionable or violates
any party’s intellectual property or these Terms of Service.
You
agree that your comments will not violate any right of any third-party,
including copyright, trademark, privacy, personality or other personal
or proprietary right. You further agree that your comments will not
contain libelous or otherwise unlawful, abusive or obscene material, or
contain any computer virus or other malware that could in any way affect
the operation of the Service or any related website. You may not use a
false e‑mail address, pretend to be someone other than yourself, or
otherwise mislead us or third-parties as to the origin of any comments.
You are solely responsible for any comments you make and their accuracy.
We take no responsibility and assume no liability for any comments
posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service
that contains typographical errors, inaccuracies or omissions that may
relate to product descriptions, pricing, promotions, offers, product
shipping charges, transit times and availability. We reserve the right
to correct any errors, inaccuracies or omissions, and to change or
update information or cancel orders if any information in the Service or
on any related website is inaccurate at any time without prior notice
(including after you have submitted your order).
We undertake no
obligation to update, amend or clarify information in the Service or on
any related website, including without limitation, pricing information,
except as required by law. No specified update or refresh date applied
in the Service or on any related website, should be taken to indicate
that all information in the Service or on any related website has been
modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service,
you are prohibited from using the site or its content: (a) for any
unlawful purpose; (b) to solicit others to perform or participate in any
unlawful acts; (c) to violate any international, federal, provincial or
state regulations, rules, laws, or local ordinances; (d) to infringe
upon or violate our intellectual property rights or the intellectual
property rights of others; (e) to harass, abuse, insult, harm, defame,
slander, disparage, intimidate, or discriminate based on gender, sexual
orientation, religion, ethnicity, race, age, national origin, or
disability; (f) to submit false or misleading information; (g) to upload
or transmit viruses or any other type of malicious code that will or
may be used in any way that will affect the functionality or operation
of the Service or of any related website, other websites, or the
Internet; (h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for
any obscene or immoral purpose; or (k) to interfere with or circumvent
the security features of the Service or any related website, other
websites, or the Internet. We reserve the right to terminate your use of
the Service or any related website for violating any of the prohibited
uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for
indefinite periods of time or cancel the service at any time, without
notice to you.
You expressly agree that your use of, or inability
to use, the service is at your sole risk. The service and all products
and services delivered to you through the service are (except as
expressly stated by us) provided 'as is' and 'as available' for your
use, without any representation, warranties or conditions of any kind,
either express or implied, including all implied warranties or
conditions of merchantability, merchantable quality, fitness for a
particular purpose, durability, title, and non-infringement.
In no
case shall Design Frequencies , our directors, officers, employees,
affiliates, agents, contractors, interns, suppliers, service providers
or licensors be liable for any injury, loss, claim, or any direct,
indirect, incidental, punitive, special, or consequential damages of any
kind, including, without limitation lost profits, lost revenue, lost
savings, loss of data, replacement costs, or any similar damages,
whether based in contract, tort (including negligence), strict liability
or otherwise, arising from your use of any of the service or any
products procured using the service, or for any other claim related in
any way to your use of the service or any product, including, but not
limited to, any errors or omissions in any content, or any loss or
damage of any kind incurred as a result of the use of the service or any
content (or product) posted, transmitted, or otherwise made available
via the service, even if advised of their possibility. Because some
states or jurisdictions do not allow the exclusion or the limitation of
liability for consequential or incidental damages, in such states or
jurisdictions, our liability shall be limited to the maximum extent
permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Design Frequencies and
our parent, subsidiaries, affiliates, partners, officers, directors,
agents, contractors, licensors, service providers, subcontractors,
suppliers, interns and employees, harmless from any claim or demand,
including reasonable attorneys’ fees, made by any third-party due to or
arising out of your breach of these Terms of Service or the documents
they incorporate by reference, or your violation of any law or the
rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined
to be unlawful, void or unenforceable, such provision shall nonetheless
be enforceable to the fullest extent permitted by applicable law, and
the unenforceable portion shall be deemed to be severed from these Terms
of Service, such determination shall not affect the validity and
enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the
termination date shall survive the termination of this agreement for all
purposes.
These Terms of Service are effective unless and until
terminated by either you or us. You may terminate these Terms of Service
at any time by notifying us that you no longer wish to use our
Services, or when you cease using our site.
If in our sole judgment
you fail, or we suspect that you have failed, to comply with any term
or provision of these Terms of Service, we also may terminate this
agreement at any time without notice and you will remain liable for all
amounts due up to and including the date of termination; and/or
accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of
these Terms of Service shall not constitute a waiver of such right or
provision.
These Terms of Service and any policies or operating
rules posted by us on this site or in respect to The Service constitutes
the entire agreement and understanding between you and us and govern
your use of the Service, superseding any prior or contemporaneous
agreements, communications and proposals, whether oral or written,
between you and us (including, but not limited to, any prior versions of
the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide
you Services shall be governed by and construed in accordance with the
laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or
replace any part of these Terms of Service by posting updates and
changes to our website. It is your responsibility to check our website
periodically for changes. Your continued use of or access to our website
or the Service following the posting of any changes to these Terms of
Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@designfrequencies.com

Shipping policy

Most orders will be shopped within 1-7 business days of being placed. In busy time we may need more time to ship your order and we greatly appreciate your patience. Our top priority is to send orders to
you are soon as possible!

Please note that we only process orders on Business Days Monday to Friday.

Total Delivery Time=Processing Time+Shipping Time.

All delivery times are estimated and Design Frequencies is not
responsible for delays due to some unpredicted factors (weather, courier factors, customer error, and holiday-related delays) or any other unforeseen factors.

Customer has 2 hours to make any changes to the order after
submitting the payment. Once a package has been packed or shipped out,

we cannot change the shipping address for you. 

Please ensure the shipping address is correct during the checkout. We are not avliable for packages lost due to incomplete or inaccurate addresses. All orders reported as "delivered" by shipping companies are considered delivered. Design Frequencies cannot be made liable of packages lost in this case.

Order Status

Once your order has been shipped, we will send notifications to the
email you provided when you placed the order. This notification should
include a tracking number which you can use to track your package from
our distribution center right to your front door.

 We also record every tracking number in account purchase history for registered users. We do not offer shipping to every country. If your location is out of range of our distribution, send us an email and we'll do our best to help you.

NOTES: if you fail to see delivery info when you click on your
order-tracking link, don't worry! Occasionally, there may be a 24 hour
delay in viewing tracking progress from the point of our transmission to
the shipper's first scan at one of their destination points.

If you have not received your package within the estimated delivery date, you can check your order status online in the account center. If you have any other problems please contact us.

 Customer's responsibility:

Please note customers are fully responsible for choosing the right
product during the checkout. Please note that Unisex sizes tend to be
slightly larger than regular sizes. Make sure you check the size chart
for more details. If customers choose the wrong item or wrong size,
customers can exchange the item. In this case, customer will be
responsible for the shipping fee both ways (to and from our warehouse).
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also
notify you of the approval exchange. Your item must be unused, in the
same condition that you received it and in the original packaging. We
are not responsible or liable for returns that are not delivered to us
or are lost in transit.

Please review the Refund Policy on our website for any changes or updates.

This Refund Policy is subject to change at any time, without notice.

Refund policy

Returned and Exchange Policy.

Thank you for shopping with Design Frequencies. Our products are of
good quality 100% handmade and made in USA. Our online shop offers
unique fashion products from our exclusive designers with great quality
and reliable production. Each product is manufactured according to each
order, our QC team will inspect each product before packaging to ensure
maximum customer satisfaction.

This Refund Policy is subject to change at any time, without notice.

By placing an order, You confirm that You have read, understood and accepted these following policy.

Satisfaction Guaranteed within 48 hours: We love
happy customers and will work hard to ensure you are!! Should your item
arrive damaged, wrong product, size, color, etc.…. OR you just don’t
LOVE IT, we will be happy to issue either a store credit for the same
amount, or an exchanged for another item of your choice for the same
amount, as long as within 48 hours of delivery you kindly provide a
brief description of the issue along with a picture and send it to: support@designfrequencies.com, We're sorry if you are not completely satisfied with your purchase, We will do our best to meet your demand.

To be eligible for an exchange or return, your item must be unused,
in the same condition that you received it and in the original
packaging. We are not responsible or liable for returns that are not
delivered to us or are lost in transit. Any return without our
authorization will be not-refunded. Exchange or return will be made once
the warehouse have received the item.

UNFURTUNATELY WE CANT ISSUE ANY STORE CREDITS OR EXCHANGES ON
DISCOUNTED /COUPONS/ /SALES/GIFT CARDS/ FINAL SALES ITEMS/ CLEARANCE
ITEMS... SORYY J

NO REFUND OR EXCHANGES WILL BE ISSUED AFTER 48 HOURS OF DELIVERY OR
WITHOUT EMAIL WITH PHOTO AND DECRIPTION OF SUCH..... ADD
EMAIL…support@designfrequecies.com

Do not return an item to us until after you have contacted us at
support@designfrequencies.com; and have been instructed on how to
proceed.

Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.

Order cancellations:

You can only cancel your order within 2 hours from purchasing time of the same day.

Please note that any orders that have already been packed or shipped cannot be cancelled.

 Customer's responsibility:

Please note customers are fully responsible for choosing the right
product during the checkout. Please note that Unisex sizes tend to be
slightly larger than regular sizes. Make sure you check the size chart for more details (FAQ’s).
. If customers choose the wrong item or wrong size, customers can
exchange the item. In this case, customer will be responsible for the
shipping fee both ways (to and from our warehouse). Once your return is
received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the
approval exchange. Your item must be unused, in the same condition that
you received it and in the original packaging. We are not responsible or
liable for returns that are not delivered to us or are lost in transit.

RETURN/EXCHANGE PROCESS

Step 1: Request a return or an exchange, please contact our after-sales customer service at support@designfrequencies.com

 

Step 2: Select the type of return problem on the contact us page,
providing the order number and your email as required, our customer
service team will contact you.

 

Step 3: We will authorize your return with our return shipping address.

 

Step 4: Prepare your package and pack your merchandise and all its contents (including box and dust bags) securely.

 

Step 5: Deliver your package. Make sure you get a receipt and code for tracking your parcel online.

ABOUT DELIVERY

Most orders will be shipped within 1-7 business days of being
placed. In busy time we may need more time to ship your order and we
greatly appreciate your patience. Our top priority is to send orders to
you are soon as possible!

 

Please note that we only process orders on business days (Monday-Friday).

*Total Delivery Time=Processing Time+ Shipping Time

 

All delivery times are estimated and Design Frequencies is not
responsible for delays due to some unpredicted factors (weather, courier
factors, customer error, and holiday-related delays) or any other
unforeseen factors.

 

Customer has 2 hours to make any changes to the order after
submitting the payment. Once a package has been packed or shipped out, we cannot change the shipping address for you. Please
ensure the shipping address is correct during the checkout. We are not
liable for packages lost due to incomplete or inaccurate addresses.

 

All orders reported as "delivered" by shipping companies are
considered delivered. Design Frequencies cannot be made liable of
packages lost in this case.

Order Status

 

Once your order has been shipped, we will send notifications to the
email you provided when you placed the order. This notification should
include a tracking number which you can use to track your package from
our distribution center right to your front door.

 

We also record every tracking number in account purchase history for
registered users. We do not offer shipping to every country. If your
location is out of range of our distribution, send us an email and we'll
do our best to help you.

 

 

NOTES: if you fail to see delivery info when you click on your
order-tracking link, don't worry! Occasionally, there may be a 24 hour
delay in viewing tracking progress from the point of our transmission to
the shipper's first scan at one of their destination points.

 

If you have not received your package within the estimated delivery
date, you can check your order status online in the account center. If
you have any other problems please contact us.

 

 IMPORTANT NOTE ABOUT SOLARIZING WATER PRODUCTS:

Reality is created not with what is done but with the intention in
which it is done. As a company we cannot guarantee full recovery from
any illness. But as Ho'oponopono practitioners we can give testimony
like many other people around the world, followers of this philosophy of
life, Ho'oponopono is a healing and problem solving tool. Solarized
Water is part of the therapies in the Ho'oponopono education.

ABOUT TAX

Import tax differs from country to country which totally depends on
the local policy of the country. Design Frequencies can neither be held
responsible for any import tax that may occur and it is the customer's
sole responsibility to pay this fee.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To
be eligible for a return, your item must be in the same condition that
you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.

To
start a return, you can contact us at support@designfrequencies.com. If
your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@designfrequencies.com.